Showing posts with label Customers. Show all posts
Showing posts with label Customers. Show all posts

Wednesday, May 12, 2010

Our Studio Will Be Closed 6/15-9/15

We will be moving our studio this September. We live in a remote area and need to get back to civilization. :)

If you are thinking of an upcoming gift please place your order ASAP because our workshop will be closing down the week of June 15th. After that we'll be on the road until the beginning of September at which time we'll be setting up the new workshop.

We have a lot of upcoming traveling to do - we may even be in your area! Please see our Show Schedule for confirmed dates.

If you place your order by June 7th we can ship it to you before we leave. We will still process orders as we travel if your item is in stock but any orders that can't be filled wouldn't be able to ship until, at the latest, the second week of October. We are starting wholesale in June so if you are wanting a custom piece for the holidays it would be good to have your order in our production schedule as soon as we get back.

Thanks for your patience! I'll be posting pictures of our new studio when it's set up - plus all our cross country show pictures as we travel. Can't wait to have a new, bigger workspace!!

Monday, March 22, 2010

Thank You

We are so grateful for our jewelry customers. As we meet you face to face at our shows we find out that we're all in the same boat. We hear your background and what you're going through. A recurring conversation this year is the economy and how it is effecting all of us. How some of you have lost jobs you've had for years - how others of you have lost your homes or how you've reinvented yourself through these challenges. Whenever anyone visits our show booth or our website and decides to make a purchase from Black Mountain Jewelry Co. we are so thankful and appreciative that they chose us. Thank you so much.

Thursday, October 22, 2009

Fine Jewelry Repair

Mark did two major repair jobs this week for a customer we met in Sedona. He doesn't just do jewelry repair - he does jewelry restoration. 14k ring with Turquoise and cracked opal inlay.
Ring re-inlaid with Bisbee Turquoise and Australian Opal.

Shank of ring worn through and cracked.

Mark milled 14k gold and 1/2 shanked the ring. Really solid now and will wear for a longgggg time. He also rebuilt all links in a heavy 18k men's bracelet for this customer - not as dramatic of a difference in a picture but better than new after he worked on it.

If you want to restore or re-dsign jewelry you own please let us know. Don't scrap it! You never get the full value of the gold that way. If it's sentimental, let us make it into a wearable piece of jewelry for you again.

Monday, October 19, 2009

Pre-Holiday Sale at Black Mountain Jewelry Co.

We are having a Pre-Holiday Sale ! Order by November 15th and take $20 off your purchase of $100 or more!

Black Mountain customizes each and every piece, specially for you or your gift recipient. To allow enough time for us to make each item, we need to receive your order by November 15th - that way we can guarantee delivery by December 20th...

For this holiday season we are introducing our NEW Gift Service - send Mom, Sis, Aunt or anyone you love a one-of-a-kind unique gift! Not only do we custom make it for them individually, we will also include a hand-written gift card, with your words, at no charge. We can ship directly to them or to you - your choice! This free service is our way of saying 'Thank You' for being such a great customer.

You can place your order on-line by using code # PH09 - your discounts will be calculated automatically. If you prefer to visit us at one of our shows, take advantage of this great offer by mentioning the same code. Click to see our Show schedule http://www.blackmountainjewelry.com/ShowSchedule.html

We have limited production time and cannot guarantee orders for December 20th delivery if not submitted to us by November 15th.

We look forward to discussing your needs - call us directly 602-526-6318 and we'll do our best to accommodate any special requests!

Don't forget to place your order by November 15th - $20 off any order $100 or greater!

Please think of Black Mountain Jewelry Co. as your source for quality, one-of-a-kind, meaningful jewelry heirlooms!

Best Wishes,
Mark & Carla

Wednesday, August 19, 2009

Why We Love Doing Jewerly Repairs

I was reminded yesterday of why we love doing jewelry repairs. I delivered two turquoise rings that Mark restored to a customer in Pinetop, AZ. I didn't know the story on the one ring until Dorothy shared it. The one multi-stone ring was her wedding band. Her husband died years ago after a long illness at home (Pinetop didn't have Hospice at that time.) The day after he passed she noticed one of the stones fell out of the ring overnight when he left. She never found it and stopped wearing the ring. When she slipped it on her finger tears welled up in her eyes as she told me the story, then I started crying, then she was crying. It was a really sad and happy moment that meant the world to her and me.

I should have taken before and after pictures which I will do in the future. Mark's restoration work is amazing! When we open our Alpine storefront we can take in this kind of work and provide a local service...and hopefully create many many happy customers like Dorothy.